Account transfer

How to request for an account/email transfer

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What is an account transfer

An account transfer allows you to migrate all your data and settings from one Whalesync account to another. This includes transferring Whalesync bases (including all mappings) to another account.

Why you might want an account transfer

• Email Address Change: If you've changed your primary email address and wish to update your Whalesync account accordingly.

• Client Handoff: If you've been managing Whalesync bases for a client and wish to transfer ownership to their account.

• Incorrect Signup Email: If you accidentally used the wrong email address during the initial signup process.

What do you need for an account transfer

• Prior to an account transfer you will need to create a destination account in Whalesync for us to transfer your data to

• This account should not have billing details as we will transfer billing details from the source account

How to request an account transfer

You can request an account transfer by sending us an email at [e-mail] with the following information:

• Old Account Email Address: The email address associated with the Whalesync account you are transferring from.

• New Account Email Address: The email address associated with the Whalesync account you are transferring to.

Note - we can only transfer every base in an account. We cannot transfer just one base.

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