# Issues

<figure><img src="/files/WwirBMppMxF77NSBVCW6" alt=""><figcaption><p>Issues page</p></figcaption></figure>

The [Issues Page](https://app.whalesync.com/issues) shows any errors impacting your sync. Here you'll see a summary of each error including:

* Which service gave the error (eg. HubSpot)
* When the error started (eg. 50 minutes ago)
* The error message (eg. ValidationError: 'fields.name' is required)

### Issue Details

To troubleshoot, you can click into Issue Details and see:

* The specific record impacted by the issue
* The full error message from the service throwing the error
* An AI generated suggestion for how to fix it

<figure><img src="/files/tJbWDdcapb91DyqUfEdl" alt=""><figcaption><p>Issue detail page showing an AI generated suggestion</p></figcaption></figure>

### Retry Sync

Once you've troubleshooted an Issue, you can retry syncing for that record by clicking the retry button.

<figure><img src="/files/dPH57qwacxRrYXpW6M1f" alt=""><figcaption><p>Retry and Retry All buttons</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.whalesync.com/features/issues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.