> For the complete documentation index, see [llms.txt](https://docs.whalesync.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.whalesync.com/features/issues.md).

# Issues

View and manage errors impacting your sync

<figure><img src="https://2481481593-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtLaMDbvbGOow76E8CnqW%2Fuploads%2Fgit-blob-a98ec3139f37cca2fae3a3b43325f2b4ebbd6fe1%2F2024-09-01%2020.46.25.gif?alt=media" alt=""><figcaption><p>Issues page</p></figcaption></figure>

The [Issues Page](https://app.whalesync.com/issues) shows any errors impacting your sync. Here you'll see a summary of each error including:

* Which service gave the error (eg. HubSpot)
* When the error started (eg. 50 minutes ago)
* The error message (eg. ValidationError: 'fields.name' is required)

### Issue Details

To troubleshoot, you can click into Issue Details and see:

* The specific record impacted by the issue
* The full error message from the service throwing the error
* An AI generated suggestion for how to fix it

<figure><img src="https://2481481593-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtLaMDbvbGOow76E8CnqW%2Fuploads%2Fgit-blob-8579ee4677b8e7a010964709b807d7b81e1a521b%2Fai%20issues.gif?alt=media" alt=""><figcaption><p>Issue detail page showing an AI generated suggestion</p></figcaption></figure>

### Retry Sync

Once you've troubleshooted an Issue, you can retry syncing for that record by clicking the retry button.

<figure><img src="https://2481481593-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtLaMDbvbGOow76E8CnqW%2Fuploads%2Fgit-blob-ae8d7d5d617ac24e3f1e539466032a378acbf4aa%2Fretry.png?alt=media" alt=""><figcaption><p>Retry and Retry All buttons</p></figcaption></figure>