Restored from a backup

What to do if you restored your Webflow site from a backup

The Problem

Webflow has a feature called "restore from backup" that resets your Webflow site to a previous time. When Webflow restores your site, they also reset the IDs of every CMS item. This completely breaks a Whalesync base as we (and other automation tools) use those IDs to know which records to sync.

If you restore from a backup, syncing will stop working and you'll see issues like this:

What Can I Do Now?

Unfortunately, there is currently no way to "fix" your existing Whalesync base once Webflow has reset the IDs. The only option is to delete your existing Whalesync base and create a new one. To avoid creating duplicates we suggest:

1. Delete your existing Whalesync base

2. Delete all the data in one of your two connected apps

3. Create a new Whalesync base and sync again

Process for Airtable and Webflow

If you're using Whalesync to sync Airtable and Webflow, you can either:

1. Delete your existing Whalesync base

2. Duplicate your existing Airtable base (with no records)

3. Create a new Whalesync base and sync from Webflow into Airtable

OR

1. Delete your existing Whalesync base

2. Delete all items in your Webflow CMS and republish

3. Create a new Whalesync base and sync from Airtable into Webflow

How to restore from Webflow -> Airtable