Restored from a backup
What to do if you restored your Webflow site from a backup
Webflow has a feature called "restore from backup" that resets your Webflow site to a previous time. When Webflow restores your site, they also reset the IDs of every CMS item. This completely breaks a Whalesync base as we (and other automation tools) use those IDs to know which records to sync.
If you restore from a backup, syncing will stop working and you'll see issues like this:
Unfortunately, there is currently no way to "fix" your existing Whalesync base once Webflow has reset the IDs. The only option is to delete your existing Whalesync base and create a new one. To avoid creating duplicates we suggest:
- 1.Delete your existing Whalesync base
- 2.Delete all the data in one of your two connected apps
- 3.Create a new Whalesync base and sync again
If you're using Whalesync to sync Airtable and Webflow, you can either:
- 1.Delete your existing Whalesync base
- 2.Duplicate your existing Airtable base (with no records)
- 3.Create a new Whalesync base and sync from Webflow into Airtable
OR
- 1.Delete your existing Whalesync base
- 2.Delete all items in your Webflow CMS and republish
- 3.Create a new Whalesync base and sync from Airtable into Webflow
Last modified 7mo ago