In some cases, access to your databases or internal systems from Whalesync may be blocked by your organization's network security settings. Whalesync connects from two static outbound IP addresses:
| Used for | IP address |
|---|---|
| Syncs and sync webhook deliveries | 34.66.3.22 |
| Live Export, as a source or a destination (MySQL, Postgres, Supabase) | 35.233.96.253 |
Allow the address for each product you use. If you use both, allow both:
34.66.3.2235.233.96.253How to allowlist
Section titled “How to allowlist”Cloud-hosted databases (AWS, GCP, etc.)
Section titled “Cloud-hosted databases (AWS, GCP, etc.)”Add 34.66.3.22/32 and 35.233.96.253/32 to the inbound rules of the security group or firewall associated with your database instance.
Supabase
Section titled “Supabase”In your Supabase dashboard, navigate to Database Settings > Network Restrictions and add 34.66.3.22/32 and 35.233.96.253/32 as allowed addresses.
Self-hosted / on-premise
Section titled “Self-hosted / on-premise”Add 34.66.3.22 and 35.233.96.253 to your firewall's allowlist for the port your database is running on.